Please select your question of interest below to see what are the most common FAQ asked. If your question is still not answered; send us an e-mail at customercare@julianrouasparis.com. Our customer service representative will respond promptly.


When do you process and ship my order?
How much does shipping cost within the USA & International?
What is your return/exchange policy?
Can I cancel my order?
How can I track my order?
What if I think my order is lost?
How do I apply to become an authorized distributor of Julian Rouas Paris; of my state or country?

Please select which category is of interest to see what are the most common FAQ asked. If your question is still not answered; send us an e-mail at customercare@julianrouasparis.com our customer service representative will respond promptly.

Shipping/Order
How much does shipping cost within the USA & International?
JRP USA Shipping Rates
Shipping Rates are calculated using the rates based on the shipping calculator. To estimate the shipping cost of this order, please enter your zip code or international region, and the number of items you intend to purchase. Click the 'Calculate Shipping' button to view the estimated shipping rates for all of our supported carriers.

*International shipping; please contact order@julianrouasparis.com for your shipping rate and confirm if we do ship to your territory. Note: We do not ship to all countries. If you would like to have your julianrouasparis.com or julianrouasparisshop.com order shipped to an international destination or US territory, please call 1-800-JRP(577)-0523 or email customercare@julianrouasparis.com additional delivery charges may apply.

CUSTOMS REGULATIONS & DUTY TAXES
Please note that Julian Rouas Paris Inc. will not be held responsible for restrictions that may exist in your region. We kindly ask that you familiarize yourself with the local laws and policies governing the importation of items offered for sale onour website before you place an order.

Orders may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee as JULIAN ROUAS PARIS INC. has no control over any foreign duty or additional taxes charged.

Please note that order shipments returned to JULIAN ROUAS PARIS INC. due to failure to pay import taxes or custom duties may be subject to a 30% restocking fee.

Returns/Exchange

Please note: Only products purchased on julianrouasparis.com may be returned for refund or exchange. If you purchased our products from another vendor, please contact them directly regarding their declared policies. If you have any questions about returns or exchanges, please contact us by phone at 1-800-JRP(577)-0523

In order to return merchandise, you must contact our customer service department at customercare@julianrouasparis.com within 72 hrs of merchandise delivery. We will then issue you an (RMA) Return Merchandise Authorization number which is required before shipping any merchandise back. We will not issue credit for merchandise returned without a return authorization from our company, nor will we ship it back to you at our expense.

You may return any unopened and unused merchandise in its original condition, including original sealed packaging and packing slip within 10 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. Any shipping cost you incur to return the product to us will not be refunded.

We charge a 20% restocking fee for any merchandise that is not returned in its unused, original condition and packaging.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.
Return Request number
Full name and address
Phone number
E-mail address
Packing Slip
Original Order Confirmation Number
Your reason for returning the merchandise

Please return the merchandise to:
Julian Rouas Paris Inc.
1331 S. Marlyand Pkwy.
Las Vegas, NV
89109

Phone : 1-800-JRP(577)-0523
Fax : 323-845-4512
Email - customercare@julianrouasparis.com
All returns must be shipped back to Julian Rouas Paris Inc. using a traceable courier.(UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by Julian Rouas Paris Inc. and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 21 business days to process your return or exchange.
If your package is returned to Julian Rouas Paris Inc. marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge the initial shipping charges for re-shipping fee.

Can I cancel my order?
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please email us at customercare@julianrouasparis.com and we will process your order cancellation. Kindly note in case in the ordered items have already been dispatched, no cancellation will be possible.

How can I track my order? What if I think my order is lost?
Please call our toll-free Customer Service number 1(800)JRP(577)-0523; if you need assistance tracking your order. Registered user can sign-in and check the order, status in My account. You must notify us within 15 days from the date of your order if you did not receive it.

How do I apply to become an authorized distributor of Julian Rouas Paris; of my state or country?
Please click Distributor at the top and right side of JulianRouasParisShop.com and register your company online. We will review all your companies information and our distribution representative will get back to you with further details on how to proceed.